Question 1

HOW LONG IS THE DELIVERY TIME AND WHATS THE DELIVERY FEE?

Accepted Answer

INSIDE VALLEY ITS 110-120 AND OUTSIDE VALLEY ITS FLAT 150; ITS ALL COURIER IF YOU WANT HOME DELIVERY PLS NOTE YOUR ORDER ID AND EMAIL OR INSTA DM US TO UPGRADE IT FOR HOME DELIVERY

Question 2

ARE YOUR SKINCARE ITEMS AUTHENTIC?

Accepted Answer

WE ARE 100% AUTHORISED IMPORTER FROM GENUINE DISTIRBUTORS FROM KOREA, WE ALSO OFFER 3X MONEYBACK GUARANTEE IF ANY OF OUR KOREAN PRODUCTS ARE FOUND FAKE! THEY ARE 100% AUTHENTIC AND ORIGINAL BRANDS

Question 3

I HAVENT RECEIVED ANY CONFIRMATION EMAIL OR SMS?

Accepted Answer

MOST LIKELY YOU GOT AN EMAIL IN YOUR SPAM FOLDER AS ALL ORDERS GET A EMAIL COPY OF THEIR ORDER INSTANTLY, ALSO FOR SMS THE WAREHOUSE NEEDS TO VERIFY EVERYTHING IS IN STOCK AND WILL MARK IT PROCESSING IF EVERYTHING IS IN STOCK . YOU WILL GET SMS ONCE ITS CONFIRMED AND ONCE ITS DISPATCHED OR EITHER OF TWO

Question 4

DO THE LIPTINTS CAUSE DARK LIPS?

Accepted Answer

EVERYONES SKIN AND LIPS ARE DIFFERENT, SO IS THE INGREDIENTS OF DIFFERENT LIPTINTS. TO MAKE SURE IT DOESNT CAUSE ANY IRRITATION, BEFORE TRYING THEM ON WE RECOMMEND DOING A PATCH TEST ON ANY AREA OF YOUR SKIN OR BEHIND EARS TO CHECK IF IT CAUSES ANY EFFECTS. PATCH TESTING FOR NEW PRODUCTS IS SUGGESTED.

Question 5

ARE YOUR LIPPIES TESTED?

Accepted Answer

OUR ALL CHINESE AND KOREAN MAKEUP AND SKINCARE GO THROUGH MANDATORY GOVERNMENT REGULATION AND TESTING SO THEY HAVE APPROVAL AND WE ONLY IMPORT THE BRANDS THAT HAVE MAINTAINED A GOOD RECORD OF FOLLOWING GOVERNMENT STANDARDS IN THEIR COUNTRY OF ORIGIN. WE RANDOMLY THIRD PARTY CHECK SOME PRODUCTS AND BRANDS ANNUALLY AS WELL TO MAKE SURE THEY ARE AS PER STANDARDS. ALTHOUGH DOING A PATCH TEST BEFORE APPLYING ANY NEW SKINCARE OR MAKEUP IS SUGGESTED TO KNOW YOUR SKINTYPE OR ALLERGIES TO CERTAIN INGREDIENTS

Question 6

RETURNS?

Accepted Answer

IF YOUR PRODUCT IS UNDAMAGED UNUSED AND UNBROKEN SEAL, DUE TO THE HYGIENE RELATED REASONS WE ACCEPT RETURNS FOR SUCH PRODUCTS ONLY

Question 7

INSTA DM NOT ANSWERED?

Accepted Answer

WE ARE ALWAYS ACTIVELY TRYING TO GETBACK TO EVERYONE BUT DUE TO INSTA ALGORITHM AND NUMBER OF MSGS AT TIMES IT IS VERY HARD TO GET BACK TO EVERYONE AND REPLY, SO WE WILL EVENTUALLY CATCHUP TO YOU BUT ITS BEEN A MAJOR PROBLEM FOR US SO WE HAVE STARTED USING THIS SITE FOR EASIER ORDERING

Question 8

IS EVERYTHING IN STOCK THATS ON WEBSITE?

Accepted Answer

90% OF THE TIME YES. WE HAVE MANAGED OUR INVENTORY USING THIS WEBSITE SO MOST ACCURATE DATA EVEN THAN THE INSTA DM IS ON THE WEBSITE. BUT THINGS HAPPEN AND SOMETIMES IT MIGHT BE BROKEN OR DAMAGED OR MIGHT BE LAST PIECE THAT GOT SOLD ON INSTORE, IN SUCH CASES WE OFFER REFUND OR EXCHNAGE THAT ITEMS WITH OTHER IN STOCK ITEMS. SO YOU CAN DISCOVER WITH PEACE OF MIND IN THE WEBSITE AS MOST ITEMS ARE KEPT UP TO DATE IN THE WEBSITE

Question 9

WEBSITE PRICE VS OFFLINE PRICE

Accepted Answer

SOME ITEMS MAY BE AT CLEARENCE SALE AT WEBSITE WHICH MAY NOT BE AVAILABLE INSTORE, PRICES ARE ALMOST SAME BUT INCASE OF OFFERS THE WEBSITE PRICE AT TIMES CAN BE CHEAPER AS IT MIGHT BE ON A CLEARENCE SALE HERE

Question 10

WHERE DO YOU IMPORT FROM?

Accepted Answer

SKINCARE AND KOREAN BRANDS LIKE PERIPERA ,ROMAND ALL ARE IMPORTED FROM S KOREA. WE HAVE OUR OWN IMPORT EXPORT FIRM WHICH WE USE AND CAN EVEN SHOW PROOF OF IMPORT IN CASE OF SUSPICION THAT IT MIGHT BE NOT ORIGINAL. WE VALUE OUR CUSTOMERS TRUST THAT WE HAVE BUILT AND SKIN AND LIPS BEING THE MOST SENSITIVE PART OF ANYONE, WE KNOW THE IMPORTANCE OF USING AUTHENTIC PRODUCTS ONLY! AND THE ACCESORIES AND OTHER MAKEUP BRANDS ARE FROM CHINA, OF WHICH THE MAKEUP ITEMS ARE ALL TESTED AND MADE AS PER THE TEST STANDARDS IN CHINA.

Question 11

CANCELLATIONS FOR FONEPAY ORDERS

Accepted Answer

REFUNDS OF CANCELLATION AFTER PLACING ORDER ; ORDER AMT GETS DEDUCTED BY 2.75% PROCESSING FEE OF FONEPAY API

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